Return & Refund Policy

If you are not satisfied with the product you’ve purchased, you may get a full refund by returning the product within seven (7) working days upon received.

The product(s) must be unboxed, unwrapped, and unaltered, with the tag/label, still attached and in the original packaging (if available).

This policy is only applicable to full-priced item(s) on our site.

Customers are advised to email us first at directrixconceptstore@gmail.com with their #ORDER ID and product details before returning the product.

Any products returned must abide by the terms mentioned above.

Should the product is returned to us in an unsuitable condition, we reserved the right to refuse the return and the refund process, so that the product will be sent back to you.

All shipping costs are borne by the customer and we are not liable until the item reaches our office.

Kindly email directrixconceptstore@gmail.com or WhatsApp us at +601113777351 for further assistance.

FAQ

1. How do I return a product?
You may return the product within seven(7) days of the parcel being received and make sure the product abides by the return/exchange policy terms. Kindly email directrixconceptstore@gmail.com and provide us with your #ORDER ID, product details, and reason for returning.

2. Delivery charges.
For any exchange request, RM10 flat rate will be charged for both return and new delivery. For returns, RM6 will be charged upon the total amount refunded and for walk-in returns at the store, no delivery charge is applied hence customer will get a full refund.

3. How do I know my returned item has been received?
We will notify you as soon as we received your returned parcel and your return request will be processed accordingly.

4. Can I collect or return the product at the store?
Kindly be informed that walk-in returns/pickups are available upon request. You may arrange a free pick-up at our store by WhatsApp us at +601113777351.

5. How long will my return/refund be processed?

All return/refund requests will be processed within seven(7) working days of the parcel being received.

6. Do I get a full refund?
All refunds and reimbursement will be made in the form of an Online Transfer into your bank account.

9. I received an incorrect refund or replacement item, what should I do?
Oops sorry, dear! Kindly email us at directrixconceptstore@gmail.com or WhatsApp us at 01113777351 for further assistance.

Thanks.